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UAC Service Now Self-Service Administration Guide

Disclaimer​

Your use of this download is governed by Stonebranch's Terms of Use.

Version Information​

Solution Name

ServiceNow - Application Name

Version

Status

ServiceNow Universal Automation Center Self-Service - Admin Guide

Universal Automation Center Self-Service

1 (Current 1.0.0)

Initial Version

Refer to Changelog for version history information.

Overview​

The Universal Automation Center Self-Service App allows users to easily configure, schedule, and manage tasks and workflows within the Stonebranch Universal Automation Center.

This Administration Guide provides instructions for configuring the Self-Service App within ServiceNow, enabling ServiceNow users to perform self-service actions directly in the Universal Automation Center.

Requirements​

Universal Controller version 7.6.0.0 or higher is required to use this solution.

Configuration​

Configure Connection & Credential​

Set up Connection and Credential record for Universal Automation Center Self-Service.

Role Required: admin

Configuration steps​

Step 1: Navigate to "Workflow Studio".

01_workflow studio.png

Step 2: Go to the "Integrations" section and find the Connection alias "UAC Connection & Credential" using the search bar.

02_connection.png

Step 3: Click "View Details".

03_connection_details.png

Step 4: Click "Configure". The system will redirect to you to the alias record "UAC Connection & Credential".

Navigate to Related list > Connections > New.

04_connection_new.png

Step 5: Provide a name for the UAC Connection and add the "Connection URL" > Click "Submit"

Sample Connection URL: https://abc.stonebranchdev.cloud (Do not add a trailing slash "/" to the URL)

05_connection_submit.png

Step 6: Click the "Lookup using list" option available for the "Credential" field.

06_lookup.png

Step 7: The system will show a popup, Click "New".

07b_API Key credential_new.png

Step 8: Select "API Key Credentials".

07_API Key credential.png

Step 9: Provide a name and add the API Key, click "Submit".

08_API Key submit.png

Step 10: Navigate back to the Connection record created earlier and verify the newly created Credential added successfully.

Result / Outcome:

09_connection summary.png

Configure System Properties​

Properties to control Universal Automation Center Self-Service

Role Required: admin

  1. Navigate to the application menu Universal Automation Center Self-Service > Administration > Decision Table - Variable Values

decision-link.png

  1. A decision table will appear displaying a list of properties where key information can be added.

decsion_table.png

  1. Add / Modify the properties values of the decision table

#

Property Description

Sample Values

1

Agent Names (add as comma-separated values)

AGT_LINUX_01, AGT_LINUX_02, AGT_WIN_01

2

Member of Business Services (add as comma-separated values)

Finance Team,Database Team,SAP DWH Team

3

SQL Database Connections (add as comma-separated values)

postgres-db1,postgres-db2,oracle-db1, sqlserver-db1,mysql-db1

4

SAP Connections (add as comma-separated values)

SAP-D44-CLIENT-001,SAP-D44-CLIENT-002

5

SAP Credentials for required Connections (add as comma-separated values)

SAP Demo user1,SAP Demo user2

6

SAP Target Servers (add as comma-separated values)

SAP_Server1,SAP_Server2,SAP_Server3

7

List of tasks to be considered for temporary trigger (add as comma-separated values)

Task-LX-01,Task-LX02,Task-Win-01

8

Tasks for temporary Trigger

SNOW-LX-01, SNOW-LX-02

  1. Click Publish to commit your changes

publish.png

Note: These properties are mandatory and critical for the submission of the catalog item "Universal Automation Center Self-Service," as some of the required variables are dynamically generated based on them.

Monitoring​

You can monitor in Service Portal your requests under "Requested Items" and Today's Executions under "Today's Executions".

01_monitoring.png

Requested Items​

The following provides a list to track the Stage of each Requested Item.

02_monitoring.png

The details of each request are show when clicking on the Request Number.

03_monitoring.png

Today's Executions​

The following screen provides information on the "State" status of Today's Executions.

04_monitoring_todays_execution.png

Required Roles​

To execute the Application, the user in Service Now needs the Role:

  • x_ston3_uac.universal_automation_center

The following Roles are required to change the Properties, view Requested Items and Today's Executions.

roles.png

Changelog​

ServiceNow - Universal Automation Center Self-Service - Admin Guide (2025-07-18)​

  • Initial Version