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Template Name

Extension Name

Extension Version

ServiceNow Event

ue-servicenow-event

1.0.1

Refer to Changelog for version history information.

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Feature

Description

Event Registration

Capability to register an event on ServiceNow Platform with various authentication methods

Software Requirements

This integration requires a Universal Agent and a Python runtime to execute the Universal Task.

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Output Type

Description

Example

EXTENSION

The extension output provides the following information:

  • “exit_code“, “status“ , “status_description“: General info regarding the task execution. For more information users can refer to the exit code table.

  • “invocation” > “fields”: The task configuration used for this task execution.

  • “result” > “event_info“: Detailed information on registered event is printed as returned by ServiceNow EndPoints. Visbility of information might differ based on ServiceNow Platform configuration and version.

  • “result” > “errors“: List of errors that might have occurred during execution.

Expand
titleSuccessful task execution with result.event_info JSON element populated.
Code Block
languagejson
{
    "exit_code": 0,
    "status": "SUCCESS",
    "status_description": "Task executed successfully.",
    "invocation": {
        "extension": "ue-servicenow-event",
        "version": "1.0.0",
        "fields": {...}
    },
    "result": {
        "event_info": {
            "resolution_state": "Closing",
            "processing_sn_node": "",
            "description": "my_description",
            "source": "my_source2",
            "sys_updated_on": "2023-09-25 23:06:38",
            "type": "my_event_type",
            "ci_identifier": "",
            "sys_id": "192e633097e1711048dbf5b0f053afa8",
            "sys_updated_by": "admin",
            "ci_type": "",
            "metric_name": "my_metric_name",
            "alert": "",
            "processing_notes": "",
            "sys_created_on": "2023-09-25 23:06:38",
            "sys_domain": {
                "link": "https://dev106436.service-now.com/api/now/table/sys_user_group/global",
                "value": "global"
            },
            "state": "Ready",
            "message_key": "this is a message key",
            "sys_created_by": "admin",
            "time_of_event": "2023-09-26 22:47:23",
            "severity": "2",
            "error_msg": "",
            "cmdb_ci": "",
            "resource": "my_resource",
            "sys_mod_count": "0",
            "event_rule": "",
            "classification": "0",
            "sys_tags": "",
            "bucket": "87",
            "node": "my_node",
            "processed": "",
            "additional_info": "{param1=value1, param2=value2}",
            "processing_duration": "",
            "event_class": "my_event_class"
        }
    }
}
Expand
titleErroneous execution
Code Block
languagejson
{
	"exit_code": 1,
	"status": "FAIL",
    "status_description": "<mesage description>",
  	"invocation": {
        "extension": "ue-servicenow-event",
        "version": "1.0.0",
        "fields": { ... },
    },
	"result": {
        "errors": [
            "Data Validation Error: Invalid date 2024-10-10 10, must be in YYYY-MM-DD [HH:MM:SS] format"
        ],
	}
}

STDOUT

Empty

Empty

STDERR

General logging information about the state and execution of the extension

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Modifications of this integration, applied by users or customers, before or after import, might affect the supportability of this integration. For more information refer to Integration Modifications.

Configure Universal Task

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