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Create an incident ticket

Create an incident ticket in your ServiceNow instance and assign it to certain users or groups in order to raise awareness of, for example, failed tasks in UAC.

Optionally, attach the STDOUT and STDERR of a sibling task (task in the same workflow) or any task in UAC directly to the incident so that the assigned users can immediately start investigations on the error and act accordingly.

Create problem

Create a problem in ServiceNow to report on problems that could have arisen in your IT environment.

Create change request

Create a change request in ServiceNow to start the change management procedure depending on the configuration item.

Note: Changes of UAC environments (for example, promotion of a new workflow from DEV to PROD) can be enforced to follow your ServiceNow Change management procedure by automating the promotion of bundles (see Bundles & Promotion) from ServiceNow (for example,  when the Change Request on the UAC configuration item moves to the “implement” phase) to UAC via the  /wiki/spaces/SUP/pages/1179615361. . This requires some configuration in ServiceNow via Flows or Workflows.